Adobe software support

Which Adobe applications are available for download? Creative Cloud , Installation. Follow Report. Community guidelines. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.

Learn more. Post Reply. Getting Started. What is Creative Cloud? Creative Cloud Get Started. Download or update your apps. Install Creative Cloud on a new computer. How many computers can I use?

How to fix errors when installing. Install appears stuck or frozen. CC still shows trial after purchase. Difficulties signing in. Unable to reach Adobe Servers. Uninstall the Creative Cloud desktop app. Helpful Resources. Manage Your Plan. Note: These support guidelines should not be interpreted as a legally binding commitment. Adobe makes no warranties, express, implied, or statutory, by publishing this document, or about the information in this document. The document is informational in nature.

Adobe reserves the right to modify the guidelines for specific products as and when its business demands. Legal Notices Online Privacy Policy. Adobe software support guidelines Search. All Apps User Guide. Select an article: Select an article:. On this page Is my app supported? Does my app get security updates? What apps are available for download? Why isn't my app available anymore?

Is any support available for a discontinued EOL app or service? More details. Applies to: All Apps. Learn about the support timeline for Adobe products and services.

Is my app supported? Support timeline for discontinued apps and services. How much notice do I get for a discontinued app or service? Are enhancements or bug fixes made to a discontinued app or service? Scope This document defines Adobe's end-of-life EOL support timeline for all Adobe Creative Cloud and Document Cloud products and hosted services, whether they are delivered as on-premise software, or as a hosted service, except the services and platforms mentioned in the Exceptions section below.

General guidelines Adobe reserves the right to discontinue a product by terminating support for such product, at any time. Adobe will use commercially reasonable effort to provide at least months' notice before the termination of support. During the timeframe between when the EOL notification is made and the actual termination of support, the product will be supported as follows: No new enhancements will be made to the product or service.

No enhancements will be made to the product or service to support new or updated versions of the platforms or operating systems on which the product runs or to which it connects. Adobe Customer Care will direct customers to existing fixes, patches, or workarounds applicable to the reported case. Adobe may, in its sole discretion, develop new hot fixes for problems of high technical impact or business exposure for customers.

Based on the customer input, Adobe will determine the degree of impact and exposure and the consequent activities. In its sole discretion, Adobe may engage research and development teams on critical cases only and on a limited basis for problem identification. Adobe will use commercially reasonable efforts to address security issues in EOL products through the warranty or support period, whichever is later.

Support definitions Term Definition More Information End of life announcement Notification sent to customers, channel partners, and affected parties that the product will no longer be sold, supported, or available for download. Typically sent at least 12 months before End of sale. Installers are not available for download on Adobe. End of life EOL Any online services and support are no longer available. All supporting services that require ongoing maintenance are removed.